01 1. About These Terms
These terms describe how Brampton Property Management provides property management services and how we expect to work with owners and with tenants of properties we manage. They are written to be read rather than to be impenetrable.
They do not replace your signed management agreement or any lease. Where a term here conflicts with a signed agreement, the signed agreement applies. Where either conflicts with the residential tenancy law of ON, that law applies.
02 2. Services We Provide
Depending on what your agreement selects, services may include rental marketing, tenant screening, leasing and placement, rent collection, maintenance coordination, property inspections, accounting and owner reporting, and support through a formal tenancy dispute.
Services not listed in your agreement are not included by implication. Where additional work is requested, it is quoted and confirmed in writing before it begins rather than added quietly to a later statement.
03 3. Fees and Charges
Fees are set out in the schedule attached to your management agreement. That schedule names the monthly fee, any placement or renewal fee, inspection charges, maintenance coordination, and any setup charge, so no charge should be a surprise.
Any market ranges published on this website are example ranges drawn from industry cost surveys and are not quotes. Pricing depends on the property, the rent and the service level selected, and only your signed schedule sets what you pay.
04 4. Authority and Approval Limits
Your agreement sets an approval limit below which maintenance may proceed without contacting you, so ordinary repairs are not delayed. Above that limit, we seek your approval before committing to the expenditure.
In a genuine emergency, where there is a risk to safety or of significant further damage, we may act beyond that limit to make the property safe. Anything done on that basis is reported to you promptly and in writing.
05 5. Owner Responsibilities
Owners are responsible for keeping the property in the condition the law and the lease require, for holding adequate insurance, and for telling us of anything affecting the property such as a sale, a refinancing or a defect already known.
Owners also agree not to instruct us to act in a way that would breach tenancy law, insurance requirements or the terms of a lease. We will decline such an instruction and explain why in writing.
06 6. Tenants and Tenancies
Applicants are assessed against one written screening standard applied to every applicant, and a decline is explained in writing. Selection on grounds prohibited by law is never made, whatever an owner may prefer.
Tenants of a property we manage should use the logged maintenance channel for repairs, or the emergency line where something is unsafe or causing damage. Requests sent to an individual personally may not be recorded.
07 7. Maintenance and Contractors
We coordinate repairs using contractors who carry their own insurance and licensing where the work requires it. Contractor invoices are passed through, with any coordination charge shown as a separate line rather than folded into the invoice.
We are not the contractor and do not warrant the contractor's work beyond any warranty that contractor provides. Where work proves defective, we pursue the contractor on your behalf rather than leaving you to do so.
08 8. Rent and Client Funds
Rent collected on your behalf is held and disbursed in accordance with the applicable requirements in ON, and is reconciled to the monthly statement issued to you. Your funds are not used to meet the obligations of another owner.
Disbursement is made on the date stated in your agreement. Where a payment from a tenant fails or is reversed after disbursement, the adjustment appears on the following statement with an explanation of what occurred.
09 9. Statements and Records
A statement is issued each month showing rent received, costs paid, fees charged and the amount disbursed, with supporting invoices available behind each line. Annual summaries are provided where your agreement includes them.
Records relating to your property, including inspection reports and photographs, are retained for the period required by law and are available to you on request while the agreement is in force.
10 10. Liability
We accept responsibility for our own negligence in performing the services. We are not liable for losses arising from matters outside our control, including the acts of a tenant, a contractor's workmanship, or conditions that existed before our appointment.
Nothing in these terms limits any liability that cannot lawfully be limited. Nothing in them creates an obligation on us to advance our own funds on your behalf.
11 11. Privacy
Personal information collected from owners, applicants and tenants is used to provide the services, to assess applications, and to meet legal obligations. It is not sold, and it is shared only with parties who need it for those purposes.
Screening information is retained for the period required and is handled with the care that sensitive information requires. An applicant may ask what was held about them and why an application was declined.
12 12. Ending the Agreement
Either party may end the management agreement by the notice period stated in it. On termination we transfer keys, records, tenant information and any funds held, and account to you for the final period.
Ending our agreement does not end a tenant's lease. The lease continues on its existing terms, and the obligations under it pass to you or to whoever you appoint next.
13 13. Governing Law and Contact
These terms are governed by the law of ON, and residential tenancies are governed by the residential tenancy legislation applying there. Nothing on this website is legal advice, and a specific situation deserves specific advice.
Questions about these terms, or about anything on this website, can be raised with Brampton Property Management by telephone on (613) 324-9141 or through the contact page. We reply within one business day.