Within one business day, to whichever channel you used. Emergencies from tenants of properties we manage go to the 24/7 line rather than waiting for office hours.
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Not every enquiry has to become an agreement. Plenty of owners call to find out what a unit should rent for, or what a fee schedule really contains, and then think about it.
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The three most useful things you can include are the address or area, the type of property, and whether it is tenanted now. That is usually enough for a real answer rather than a brochure.
What happens next
Within one business day, to the channel you used rather than a different one.
Comparables, a view on time to lease, and the costs subtracted. No charge for it.
Condition, systems and anything that affects the rent or the time it takes to let.
Fee schedule with every add-on named, the notice period, and the exit terms.
Before you call
The questions asked most on a first call.
Filled in the form on a Sunday evening and had a proposal with the fee breakdown by Tuesday. No pressure call, just the numbers.
Called with a question about a lease clause and got an answer on the phone, not a booking pitch. Signed with them a month later.
The written proposal listed the monthly fee, the placement fee and the maintenance markup separately. First one I could compare properly.
Asked for a callback after work hours because of my time zone and that is when the phone rang.
Ready when you are
No charge, no agreement needed. You get the comparables, a view on timing, and the costs subtracted.
Reply in one business day · No obligation · Written proposal