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Our agreement
One percentage, a schedule listing every fee with the trigger that fires it, and a notice period you can act on. Nothing reaches a statement that was not on that schedule.
Inside the percentage
Everything recurring sits inside it: rent collection and arrears follow-up, owner payouts on a fixed date, maintenance coordination, and the monthly statement that reconciles both sides.
There is no separate charge for coordinating a repair, for answering a tenant, or for producing the statement. Those are the job, not add-ons, and billing them separately is how a quoted percentage stops meaning anything.
Contractor invoices are passed through at cost with no markup added. The industry range is 10% to 20%, and where a provider applies one it should be capped and named. Ours is not applied at all, which is set out on the repair costs page.
How the agreement starts
Property type, unit count and expected rent, which is enough for an honest range.
Condition and access decide the real coordination load behind the percentage quoted.
One percentage, every triggered fee named, and the notice period to end it.
Marketing or management begins, and the first statement arrives at the next month end.
The exit
The notice period is in the agreement and it is the first thing worth checking in anyone else. Sixty or ninety days is common; an automatic renewal clause that resets it quietly is also common and far less welcome.
On exit the tenancy files, condition reports and statements transfer. They belong to the property, not to the manager, and a provider reluctant to hand them over is telling you something useful.
None of that is unusual, but it is rarely volunteered. The questions worth asking any manager, including us, are set out on choosing a property manager, alongside the market ranges and what a full statement should contain.
Owner pages
The agreement is one part of the picture.
The agreement, answered
The questions worth asking before signing anything.
The fee covers rent collection, inspections and statements, and the list was in the proposal. Nothing on it has become an extra.
They explained the minimum fee floor on my basement unit before I signed. No surprise on the first statement.
Fee is a percentage of collected rent, so when the unit was empty for three weeks I was not billed for it.
Three years, no fee increase, and the renewal rent went up twice. The percentage did the work.
Before you sign
One percentage, every triggered fee named, the notice period stated, and no markup on contractor invoices.
Nothing off-schedule · Invoices at cost · Notice period stated