Applications, rent and maintenance all run through one place. This page is where each of those starts, and what to expect once it does. Every step below has a document behind it, so a tenancy can be checked rather than remembered.
It starts with an application. Credit, income and references are checked, and you are told what is needed up front rather than asked for it piece by piece.
During the tenancy, rent goes through one channel with a receipt, and anything broken goes through a maintenance request so it is logged, triaged and traceable.
Near the end of the term you will hear about a renewal well before it expires. Notice periods and rent increase rules are set by local law, not by us, and they are explained before anything is signed.
Raise a maintenance request rather than calling a contractor yourself. It is logged, triaged by urgency and traceable, and an unauthorised repair may not be reimbursed.
Written permission first, and it is usually given for anything reversible. Paint and fixtures come back to the landlord at the end unless the agreement says otherwise.
On the date set in your lease, through the payment channel named in it. Every payment produces a receipt, and keeping those receipts protects you if a balance is ever queried.
Only as local law allows, with the notice that law requires. Any increase is put in writing well ahead of the date it takes effect, and the rules are explained before you sign.
You will hear about renewal before the term expires. If you are leaving, notice is required in writing and a move-out inspection is booked so the condition report can be completed.
The main office line, which is answered whether or not your usual contact is available. Urgent maintenance is never held waiting for one person to return.
