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If you are not in the country, everything depends on the manager being able to decide without you and on your being able to see what was decided. Those two together are the whole service.
Distance changes it
A repair that waits for a reply across eight time zones is a repair that gets worse. An approval limit set high enough to cover ordinary work is the single most useful thing a remote owner decides.
Above that limit you are contacted, and the reasoning is written down either way. That record is what lets you review a year of decisions later without having been present for any of them.
The detail is on non-resident owners and statements, with reporting on accounting.
Setting it up remotely
High enough that ordinary repairs proceed, low enough that you hear about real spending.
One channel that works from where you actually are, agreed before it is needed.
Month-end, online, with invoices behind each line so nothing needs a phone call.
What we may do at two in the morning without reaching you, written down in advance.
What goes wrong
A relative holding the keys works until the week they are away, and it puts somebody unpaid in the position of judging a contractor invoice. It is the arrangement that most often fails quietly.
Rent arriving is not evidence that the property is fine. Deferred maintenance, a lapsed inspection and a slow leak all continue perfectly well underneath a rent payment that never misses.
Which is why inspections matter more at distance, not less. See inspections, portfolio owners and repair costs.
What we do here
What distance makes harder to do.
Remote questions
The questions owners abroad ask most.
I live abroad and my Oakville condo is managed entirely by email and the portal. Statement on the fifth, every month.
They handled the non-resident withholding for my Oakville property with my accountant. Filed on time every year.
Video inspection of the Oakville unit every six months because I cannot be there. I have seen every corner of it.
A leak in the Oakville unit was fixed and photographed before I woke up in my time zone.
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An approval limit you set, an emergency authority agreed in advance, and every decision documented either way.
Limit you set · Written decisions · Monthly statements