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FAQs

Property management questions from Brampton, answered

Thirty questions grouped into five, covering what it costs, how a unit gets let, how it is run afterwards, what tenants ask, and how a tenancy ends. Anything missing, ask.

Call (613) 324-9141 See what it costs
  • grouped, not one long list
  • ranges given, not sales talk
  • local rules named, not guessed
Not answered here (613) 324-9141 Call and ask. Questions that keep coming up get added to this page rather than answered twice.

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Fees and costs

What property management costs in Brampton

Six on pricing, the add-ons and the traps.

Most published schedules land between eight and twelve percent of rent collected, but the number only means something once you know what it includes and what is billed separately.
It depends on the rent. A percentage tracks what the unit earns; a flat amount does not, which cuts both ways when the market moves. Worth comparing per property rather than in general.
It sets a minimum the charge never drops below, so on a cheaper unit you end up paying the floor instead of the headline rate. Find it in the agreement before signing.
Fifty to one hundred percent of one month rent, charged once per new tenancy. Renewals are charged separately and far more cheaply, which is one reason retention matters more than a keen monthly rate.
A coordination charge is shown as its own line and the contractor invoice sits behind it. Published market markup runs ten to twenty percent, and an uncapped one is worth questioning.
Onboarding at the start, a charge each time a lease renews, inspections billed per visit, and a markup on contractor work. Ask for all four in writing before comparing quotes.

Leasing a unit

Getting a unit let

Six on marketing, screening and the lease.

By looking at what similar homes near yours actually signed for, not what comparable places are advertised at. The gap between those two numbers is often a month of vacancy.
It depends on price, condition and season far more than on effort. An honest estimate of time to lease is part of any rental analysis worth reading.
Credit, income verification and references from an employer and a previous landlord, against one written standard applied to everyone. The standard is what makes a decline defensible.
You see the file and the reasoning. What cannot happen is a selection made on grounds the law prohibits, which is exactly what a written standard protects both of us from.
Rarely, and the arithmetic is unforgiving: weeks of vacancy cost more than the increase earns back across a year. A rental analysis gives both the figure and an honest view of time to lease.
Lease signed, deposit taken as local rules permit, then a photo-documented condition report before keys. That report is what everything at move-out is judged against.

Running it

How a tenancy is managed

Six on rent, repairs, inspections and reporting.

On a fixed disbursement date each month, with a statement reconciling rent received against costs paid. A payout date that moves around is one of the commonest reasons owners change company.
Arrears follow-up starts in the first week rather than the second month. Almost every eviction traces back to a first missed payment nobody chased promptly.
You do, up to whatever ceiling appears in the agreement. Under it the job simply happens; over it the phone rings first. Most arguments later trace back to this line being vague.
Move-in, move-out and an annual interior visit as standard, all photo-documented. Those photographs are what make a later damage claim defensible rather than arguable.
Rent received, costs paid, the management fee, and the disbursement, with invoices available behind each line. You should not need a phone call to understand it.
Generally yes. The test is whether they carry insurance and whether they pick up when something floods at midnight, not who introduced them.

For tenants

What tenants ask

Six from the other side of the tenancy.

With photo identification, recent proof of income, employment details and a previous landlord contact. Applications that arrive complete are usually decided within two business days.
Through the logged channel so it is dated and traceable, or the after-hours line if something is unsafe or actively causing damage. A text message to somebody personally can be lost.
No heat in winter, an active leak, no water, no power, or a door that will not secure. A dripping tap is annoying rather than urgent, and is scheduled instead.
Most leases now require it and it costs very little. The owner covers the structure; a renter's own possessions, and what a renter is held liable for, sit outside that.
Not arbitrarily. Increases follow whatever notice and limits the local housing authority imposes, and they are raised at renewal rather than part-way through a fixed term.
The reason reaches you in writing. That protects the applicant, and it also shows the same measure was used on everyone who applied for the same home.

Ending it

Renewals, notice and evictions in Brampton

Six on how a tenancy finishes.

Well before the term runs out, usually a couple of months. Late conversations force both sides into a decision neither had time to think through properly.
In most places the tenancy continues month to month on terms the local housing authority defines. It is still better to reply so both sides know the plan.
Whatever the housing authority covering the property sets, in the form it requires. Notice given casually often fails to take effect on the date either side expected.
Three separate bills, and the one people forget is the rent that stops arriving while the unit is tied up. Filing charges and a handling fee are the smaller two.
The closing inspection is compared against the move-in report. Fair wear is expected and is not chargeable, and deposit rules themselves are set locally rather than by us.
Turnover cleaning, paint, minor repairs and make-ready work, then remarketing. Budgeting that cluster against expected turnover is far more accurate than treating it as a surprise.

Client reviews

What Brampton owners and tenants say

★★★★★ 4.9 · 127 reviews on Google
Read all reviews →
★★★★★

Called with what I thought was a basic question about deposits. Got a straight answer with the rule behind it and no sales pitch.

Leah B.
Brampton
★★★★★

Their answers page told me what to expect at a tribunal hearing before I needed one. When I did, it went the way they said.

Paul V.
Toronto
★★★★★

Asked whether I should manage the condo myself. They said for one unit nearby, maybe, and told me what would change that. Honest.

Sam V.
Brampton
★★★★

Every question I have sent has been answered within a day, with the reason, not just a yes or no.

Raj J.
Mississauga

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