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Maintenance requests

Reporting a Brampton maintenance request properly

One channel, logged and traceable. Requests are sorted by urgency and risk rather than arrival order, and emergencies go straight past the queue. A request made by phone or in passing is not on the record, which is why the form matters more than it looks.

Call (613) 324-9141 Tenant resources
  • after-hours line for emergencies
  • sorted by urgency, not arrival
  • every request logged
A maintenance contractor kneeling to repair the plumbing under a kitchen sink, toolbox open on the floor, for maintenance request in Brampton

How to report it

Use the logged channel, not a text

A request sent through the proper channel is logged, dated and traceable. One sent as a text message to somebody personally can be forgotten, and if it is ever disputed there is nothing to point at.

Include what is wrong, where it is, when it started and a photograph if you can take one safely. That is usually enough for it to be triaged without a follow-up call.

Access matters too. Say whether a contractor can attend when you are out, because a repair waiting on an evening slot waits far longer. Notice rules still apply, as inspections and resources explain.

Traceable
A two storey detached brick house at the end of its own driveway, for maintenance request in Brampton
A figure with a clipboard walking a building frontage, for maintenance request in Brampton

What happens next

From report to repaired in Brampton, four steps

  1. You report it

    Through the logged channel, or the after-hours line if it is unsafe or causing damage.

  2. We triage it

    Sorted by urgency and risk of further damage rather than by who reported first.

  3. A contractor attends

    Scheduled with you, or sooner without an appointment if you have authorised access.

  4. It is closed

    Recorded against the unit, which is also what protects you if it recurs later.

What counts as urgent

Emergencies go past the queue

No heat in winter, an active leak, no water, no power or a door that will not secure are emergencies. Report those to the after-hours line rather than waiting for the next working day.

A dripping tap, a loose handle or a slow drain are not, even though they are annoying. They are scheduled rather than rushed, and reporting them early is what stops them becoming the first list.

Do not arrange your own contractor. An unauthorised repair may not be reimbursed, and where a fault is a tenant responsibility it is recharged with the condition report supporting it. See resources and renewals.

A document wallet standing between two plain box files, for maintenance request in Brampton
24/7 emergency line
1 channel for everything
0 contractors to call yourself

Tenant pages

The other Brampton pages you will use

Rent, renewals and where the forms live.

Paying Rent

Rent stays due while a repair is open.

Learn more

Lease Renewals

Raising a repair before you renew.

Learn more

Tenant Resources

Forms, contacts and the move-in checklist.

Learn more

Rental Application

For anyone applying rather than renting already.

Learn more

Repairs, answered

Brampton maintenance request questions

The questions tenants ask about repairs.

No heat in winter, an active leak, no water, no power, or a door that will not secure. Those go to the after-hours line rather than waiting for the next working day.
Please do not. An unauthorised repair may not be reimbursed, and using the logged channel is also what protects you if the same fault recurs or is later disputed.
Emergencies immediately, routine work scheduled. Authorising access when you are out speeds it considerably, because waiting for an evening appointment adds days.
Not for fair wear or for anything that was failing already. Damage caused during the tenancy can be recharged, supported by the condition report from move-in.
Say so, and the earlier request is pulled up. A recurring fault is treated differently to a new one, which is exactly why every request is logged rather than handled informally.
What is wrong, when it started, and a photograph. A request with a picture is usually attended faster because the right trade is sent the first time.

Client reviews

What Brampton owners and tenants say

★★★★★ 4.9 · 127 reviews on Google
Read all reviews →
★★★★★

Reported a broken lock through the portal at night. It was fixed by noon the next day and I got a message when the contractor was on the way.

Noah Y.
Brampton
★★★★

The portal shows the status of the request, so I never have to call to ask. Three requests, all handled inside a week.

Max M.
Toronto
★★★★★

They explained what counts as urgent and what does not, so I know what to expect when I report something.

Jean G.
Brampton
★★★★★

The contractor arrived in the window they gave and cleaned up after. Better than any landlord I have rented from.

Neil Y.
Mississauga

From the blog

Brampton repair request guides: urgency, access and timing

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Something broken

Report a Brampton repair through the logged channel

Emergencies go to the after-hours line. Everything else is triaged by urgency and tracked against the unit.

Call (613) 324-9141 Request a fee schedule

24/7 for emergencies · Every request logged · Photographs help